Fashion Mystery box

We accept the following payment methods:

• Visa
• Visa Debit
• Visa Electron
• Mastercard
• Maestro
• Other payment methods displayed at checkout

Payment will be debited from your account when your order is placed. If there is a delay in dispatch, payment may be processed on the date of dispatch.

By placing an order, you confirm that the payment card being used belongs to you or that you have the cardholder's permission to use it.

All card transactions are subject to validation and authorisation by the card issuer. If your payment is declined, we cannot be held responsible for any delays or failure to deliver your order.

Your payment information is secure, and we do not share customer purchasing data with third parties.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.

If you require further assistance, you can also contact our Customer Support team via live chat for an update on your order.

Yes, we ship worldwide.

When placing your order, available shipping options for your country or region will be displayed at checkout.

International orders are shipped on a Delivery Duty Unpaid (DDU) basis. Product prices displayed on our website include UK VAT where applicable but do not include local import duties, customs charges, or taxes imposed by the destination country.

Any customs duties, taxes, or import fees must be paid by the recipient before the order can be released by local customs authorities.

Standard transit estimates are 2–4 business days within the UK, 2–11 for our European Union service and 3–17 for our worldwide service. Available services and charges depend on your destination and are shown at checkout. Customs may delay international parcels. See Delivery and Returns.

Yes. For a change-of-mind return, tell us within 14 days after delivery that you wish to cancel, then send the item back within a further 14 days.

Trillion London pays return postage. Contact us to arrange the return. Please read our Delivery and Returns policy for the process, refund details and exceptions. Your statutory rights are unaffected.

Contact ilovetrillion.com@gmail.com with your order number and the size you need. Exchanges are subject to stock availability. You may also return the item for a refund under our Delivery and Returns policy. Trillion London pays return postage.

Email ilovetrillion.com@gmail.com with your order number and the items you wish to return. Trillion London pays return postage; please contact us to arrange the return method.

Returns Department, Trillion London
25 Green Street
London W1K 7AX
United Kingdom

For change-of-mind returns, notify us within 14 days after delivery and send the goods back within 14 days after notifying us. See our Delivery and Returns policy.

You may inspect and try on an item as you would in a shop. Please avoid wear, washing, damage or marks beyond what is needed to check it, and return packaging and tags where possible.

A deduction may apply for loss in value caused by handling beyond what is necessary to inspect the item. This does not affect your rights for faulty goods.

Yes. Contact us as soon as possible to cancel. If your parcel has already been dispatched, we may be unable to stop delivery, but you can still exercise your cancellation rights and arrange a return. See our Delivery and Returns policy.

Please email ilovetrillion.com@gmail.com with your order number and a description of the problem. Photos can help us investigate. We will arrange an appropriate remedy and cover return postage. The change-of-mind deadline does not limit your statutory rights for faulty, damaged or incorrectly supplied goods.