Gratitude Fashion Limited

We accept the following payment methods:

• Visa
• Visa Debit
• Visa Electron
• Mastercard
• Maestro
• Other payment methods displayed at checkout

Payment will be debited from your account when your order is placed. If there is a delay in dispatch, payment may be processed on the date of dispatch.

By placing an order, you confirm that the payment card being used belongs to you or that you have the cardholder's permission to use it.

All card transactions are subject to validation and authorisation by the card issuer. If your payment is declined, we cannot be held responsible for any delays or failure to deliver your order.

Your payment information is secure, and we do not share customer purchasing data with third parties.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.

If you require further assistance, you can also contact our Customer Support team via live chat for an update on your order.

Yes, we ship worldwide.

When placing your order, available shipping options for your country or region will be displayed at checkout.

International orders are shipped on a Delivery Duty Unpaid (DDU) basis. Product prices displayed on our website include UK VAT where applicable but do not include local import duties, customs charges, or taxes imposed by the destination country.

Any customs duties, taxes, or import fees must be paid by the recipient before the order can be released by local customs authorities.

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times will be displayed during the checkout process before you complete your purchase.

Once your order has been dispatched, you will receive tracking information so you can monitor its progress.

Please note that international deliveries may be subject to customs clearance procedures, which can occasionally cause delays beyond our control.

Yes. If you wish to return an item, you must take reasonable care of it while it is in your possession and ensure it remains in its original condition.

To arrange a return, please contact our Customer Support team to obtain a Returns Reference Number.

Returned items must:

• Be in their original condition
• Include all original packaging and tags
• Be returned within 14 days of receiving your order

Please note that pierced jewellery is non-refundable for hygiene reasons.

Returns should be sent to:

Returns Department
25 Green Street
London W1K 7AX
United Kingdom

Once we receive and inspect the returned items, your refund will be processed using the original payment method within 14 days.

We strongly recommend obtaining proof of postage when returning your order, particularly for international shipments, as we cannot accept responsibility for items lost in transit without proof of postage.

If you have ordered the wrong size, please contact our Customer Support team as soon as possible.

You may exchange your item for the same product in a different size, subject to stock availability.

To be eligible for an exchange:

• You must request a Returns Merchandise Authorisation (RMA) number within 14 days of receiving your order.
• The item must be returned within 14 days of receiving the RMA number.
• The item must be unworn, unused, and in its original condition.

If you would like a different product instead, we recommend returning the item for a refund or store credit and placing a new order.

Replacement items shipped within the UK qualify for complimentary shipping. International exchanges may be subject to customs duties and taxes.

Please refer to our Returns & Exchanges Policy for full details.

If you wish to return an item, please contact our Customer Support team to obtain a Returns Reference Number.

Items must be returned within 14 days of receipt and should be accompanied by the original despatch note as proof of purchase.

Please send returns to:

Returns Department
25 Green Street
London W1K 7AX
United Kingdom

Refunds will be issued using the original payment method within 14 days of receiving the returned goods.

We recommend obtaining proof of postage when returning any item.

While an item is in your possession, you are legally required to take reasonable care of it.

This means:

• You may open the packaging and inspect the product as you would in a physical store.
• Please avoid wearing products while using strong perfumes, aftershaves, or deodorants that may leave marks or odours.
• Product tags should remain attached.
• Original packaging should be retained and returned where possible.

If an item is returned in a condition that suggests it has not been handled with reasonable care, we may reduce the refund amount accordingly.

Unfortunately, once an order has been confirmed and processed, we are unable to cancel it.

If you no longer wish to keep the items, you may return them in accordance with our Returns & Exchanges Policy.

If you receive a faulty, damaged, or incorrect item, please contact our Customer Support team immediately with your order number and photographs of the issue.

We will review the matter promptly and arrange a replacement, exchange, or refund where appropriate.

Your statutory rights regarding faulty goods remain unaffected.