Refund policy

Faulty items

The procedures set out here to cancel an order or return an item do not affect your right to reject faulty goods.
Please note that certain items cannot be returned unless we are at fault.
These are personalised or engraved items.

Non-refundable items

Please note that pierced jewellery is non-refundable.

Returns by post

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please contact us if you would like to return your order and obtain a Returns Reference Number. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

Please return products by post to our fulfillment centre within 14 days of receipt for a refund or exchange. Purchases delivered to international addresses must be returned by post. Please ensure that the despatch note is returned with your products as proof of purchase.

From within and outside the UK, please address your parcel to:

Returns Department
25 Green Street, W1K 7AX, London, UK

We’ll refund the full price you paid for the products, using the same method you used to pay for them, within 14 days of us receiving the products.

If products are returned to our fulfillment centre, you should obtain proof of postage from the Post Office. This is particularly important if you are an overseas customer, where it may take longer for parcels to reach us. Any claims for lost items will not be accepted if proof of postage has not been obtained.