Ordering products can be done online via our website or on any of the channels listed; Instagram, Facebook and Amazon. Any other platform is rendered invalid and your order wont be received or processed.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro debit cards, and any other methods which may be clearly advertised on the Site from time to time.

Payment will be debited and cleared from your account upon receipt of your order if the goods will be dispatched within fourteen days. If the estimated dispatch date payment will be taken on the date of dispatch. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to TRILLION LONDON, we will not be liable for any delay or non-delivery.

Our customer's purchasing records are safe with us and we will never share them with third parties.

For tracking orders we have a "track my order" facility which is emailed to customers once an order has been dispatched.

You can also contact us on Live chat to ask for an order update for your purchase.

Yes we do! When you checkout with your order you will be presented with a shipping option for your region/country.

All Trillion London international deliveries are shipped DDU (Delivery Duty Unpaid). The product prices displayed are inclusive of UK VAT but exclusive of individual country taxes and duties.

Therefore, once your order arrives in the country of destination, you will be responsible for paying all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

Yes we do! When you checkout with your order you will be presented with a shipping option for your region/country.

All Trillion London international deliveries are shipped DDU (Delivery Duty Unpaid). The product prices displayed are inclusive of UK VAT but exclusive of individual country taxes and duties.

Therefore, once your order arrives in the country of destination, you will be responsible for paying all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

Yes. If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them.

Please note that pierced jewellery is non-refundable.

Please contact us if you would like to return your order and obtain a Returns Reference Number.

Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

Please return products by post to our fulfillment centre within 14 days of receipt for a refund or exchange.

Purchases delivered to international addresses must be returned by post. Please ensure that the despatch note is returned with your products as proof of purchase.

From within and outside the UK, please address your parcel to:

Returns Department
25 Green Street, W1K 7AX, London, UK

We’ll refund the full price you paid for the products, using the same method you used to pay for them, within 14 days of us receiving the products.

If products are returned to our fulfilment centre, you should obtain proof of postage from the Post Office. This is particularly important if you are an overseas customer, where it may take longer for parcels to reach us. Any claims for lost items will not be accepted if proof of postage has not been obtained.

Please contact us if you have ordered the wrong size item.

As an alternative to using your rights under the DSRs, you may prefer to return or exchange items using our free returns and exchanges collection service if you are in Great Britain or the Republic of Ireland.

You must request your Returns Merchandise Authorization (RMA) number within 14 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability.

If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

Please refer to our Returns & Exchanges policy for further information.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See costs for Shipping and Returns.

Please note our free collection service is not available for orders cancelled under the DSRs.

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them.

Please contact us if you would like to return your order and obtain a Returns Reference Number. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

Please return products by post to our fulfilment centre within 14 days of receipt for a refund or exchange. Purchases delivered to international addresses must be returned by post.

Please ensure that the despatch note is returned with your products as proof of purchase.

From within and outside the UK, please address your parcel to:

Returns Department
25 Green Street, W1K 7AX, London, UK

We’ll refund the full price you paid for the products, using the same method you used to pay for them, within 14 days of us receiving the products.

If products are returned to our fulfilment centre, you should obtain proof of postage from the Post Office.

This is particularly important if you are an overseas customer, where it may take longer for parcels to reach us. Any claims for lost items will not be accepted if proof of postage has not been obtained.

Reasonable care:

You have a legal obligation to take reasonable care of the products while they are in your possession. When we say ‘reasonable’, we mean:

* You can open the packaging to look at and try on the products, as you would in our store.
* Please don’t try on products wearing strong perfume, aftershave or a deodorant that may leave a scent or marks.
* Tags shouldn’t be removed from any item.
* The original packaging should be retained.

Please note that pierced jewellery is non-refundable.

If you don’t take reasonable care of the products before returning them to us, you may have to compensate us.

Unfortunately we can’t stop an order once it’s been confirmed by us. If you change your mind about your order after this point, you can return the products in accordance with this returns policy.

This returns policy does not affect your statutory rights in respect of defective products.